Petitions on the Embassy's activities may be submitted in accordance with Law no. 190- XII of 19 July 1997 on the petition. Any claim, complaint, suggestion, addressed to relevant bodies, including the preliminary application contesting an administrative act or failure to act within the term set by law of a request submitted in writing or in electronic form, addressed to the diplomatic service or of a officer of the diplomatic institution, in compliance with legislation. In cases of emergency or exceptional circumstances it is permitted reclaiming some cases by fax, e- mail, phone, providing details and data for further processing by the institution to investigate/resolve those claimed.
The petition shall be filed in the official language or in another language, according to Law no. 3465 - XI of 1 September 1989 on the use of languages in the territory of the R. of Moldova .
Exceptionally, in case of foreign nationals or stateless persons, the petitions could be forwarded in a language of international communication. The petition shall contain name, address and signature of the petitioner, otherwise it is considered anonymous and could be not a subject to review.
Petitions that do not meet these conditions, are investigated only if they contain information that concerns national security and public order (corruption , serious violations, abuse of office, etc.). The Directorate General of Consular Affairs is the main coordinator of the MFA on the review petitions on consular issues. The petitions of other character are submitted for consideration to the Bilateral Cooperation Department of the MFA.
The petitioner should be aware that those involved in the examination of petitions are required not to disclose information provided without the express consent of the petitioner and to ensure that unauthorized third parties will not have access to these files, in accordance with Law no. 133 on the protection of personal data. Petitions of defamatory, abusive character, contrary to morals, public order or law and with prejudice to other people will not be examined, of which the petitioner will be informed in written.